www.118118money.com is operated by 118 118 Money, which is the trading name of Madison CF UK Limited (Company No: 08393840; Registered office: Fusion Point, Dumballs Road, Cardiff CF10 5BF). We are part of the kgb group of companies, which includes 118 118 and Conduit Global, all together the Group.
118 118 Money is authorised and regulated by the Financial Conduct Authority (FRN: 741774). You can confirm our registration on the Financial Conduct Authority’s website www.the-fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.
If you wish to contact our Data Protection Officer, please contacted them via email@example.com. Other ways to get in touch with us are set out in the Contacting us section below.
Protecting your personal information:
Personal information about you is protected by law which includes the General Data Protection Regulation which comes into
The law regulates how we may process personal information relating to you and grants you various rights in respect of your personal information.
The aim of this Policy is to tell you how we will collect, use and retain any personal information you provide to us.
What the law says:
Under data protection law, we can only use your personal information if we have a lawful reason to do so. We must have one or more of the following lawful reasons:
- We have your consent;
- We are entering into or are performing a contract with you;
- It is in our legitimate interests;
- When we are under a legal duty.
When we rely on our legitimate interests we mean our:
- pursuit of our commercial activities and objectives, or those of a third party;
- compliance with applicable legal and regulatory obligations and any codes of conduct;
- improvement and development of our business operations and service offering, or those of a third party; or
- protection of our business, shareholders, employees and customers, or those of a third party.
What is personal information?
Personal information is information about you and other individuals. It is information which identifies you such as your name, address and email address.
Who is responsible for the personal information we collect?
Madison CF UK Limited is the data controller for the purposes of the GDPR. This is because we dictate the purpose for which your personal information is used and any personal information you give us about other individuals.
How we collect and use your personal information:
You do not have to give us any personal information in order to use most of our website (www.118118money.com).
In some circumstances we may need to collect your personal information for example, by law or to perform a contract with you. If you decide not to give us your personal information, we may not be able to fulfill our obligations. It may also prevent us from providing you with our products and services and it may mean that we need to cancel your products and services with us.
If you are 18 or over and you wish to apply for one of our product(s), then we will need to collect certain information from you. References to you in this Policy
mean you as the account holder, plus any additional cardholder that you request to be added to your account (if you hold a credit card account with us).
We have set out our reasons for using your personal information in the table below under the heading Legal Basis. Where we rely on our legitimate interests, we have
set out those interests in the table below.
You have the right to object to our use of your personal information at any time. A summary of your right to object and details of who to contact if you want to exercise this
right can be found at the Contacting us section below.
For further information on your rights please see the Your Rights section below.
To communicate with you and other individuals:
Ø In applications, emails, SMS and letters, meetings and telephone calls
Ø Please note that these recordings may also be used to help us combat
Ø To tell you about other products or services we can offer you;
Ø Administer offers, competitions, rewards and promotions.
Consent, performance of
To make decisions about your application.
Ø Verify your identity (and the identify of any additional cardholder you
Ø Check your eligibility when you apply for our products or
Ø Check and analyse your income and spending habits – our checks may
Ø Process your application (or to make counter offers or proposals) and
To assist in the ongoing administration of your products and services in
Ø Tell you about important changes or developments to the features and
Ø Undertake financial reviews;
Ø Trace your whereabouts and recover any debt you owe.
Performance of a
For audit and statistical purposes:
Ø For example, the amount frequency, location, origin, and recipient of
Ø Gather management information to form statistical, modelling and trend
For assessment of affordability and debt recovery
We will use information we receive from our business partners, and from
To comply with legal and regulatory obligations for example fraud
Ø Administer, update, consolidate, improve and manage the accuracy of our
Ø Monitor and analyse the use of any account to detect, prevent,
We will also use information we receive from fraud prevention
Any information we can gather on any publicly available social
We use this information to help manage your account by
Performance of a
To investigate and respond to any complaints, feedback and
If you download our mobile application(s) or use our website, we may
Ø your IP address;
Ø operating system and browser type;
Ø the type of device(s) you use (we use this information for system
Performance of a
Your personal information will be held securely so that we and any other companies in our Group that you have dealings with, either now or in the future, can manage your relationship with us. This will include information you provide when you apply to us, and any additional information provided by you or others.
What is QuickCheck?
QuickCheck is an online service we offer which will tell you if you might be eligible for one of our products and services (such as a loan or a credit card) without it
affecting your credit rating.
If you wish to use QuickCheck you will be asked to submit certain personal information to us – please see the Using credit reference agencies (CRAs) section below for further details of the information you will be asked to provide.
QuickCheck allows us to check your credit record (you’ll be able to see our search on your credit file, but other organisations won’t be able to see it which means that
it will not impact your credit rating). We will use our search, together with the information you have provided to tell you if we’re likely to accept you for our products and services, solely on a credit basis using our own credit scoring methods.
Following the QuickCheck, we’ll tell you if you’re likely to be accepted by us for our products and services , but this is not an offer of credit.
If, following the QuickCheck, you decide to complete your application for our products and services we will run further checks (including a credit check which other organisations will be able to see on your credit file) and, if:
- we find certain information on fraud prevention databases or we can’t verify your identity or other information you’ve given us; or
based on the information you’ve given us we
don’t believe that the product or service is affordable or sustainable for you,
we will not be able to offer you the product or service.
As we are a finance broker (as well as being a lender), if we are not able to offer you one of our products or services, we may, with your consent, pass your information to Monevo Limited (Monevo). Monevo is a consumer credit lending platform who may use your information to assist you in a finding an alternative appropriate product which meets your needs.
For further information on Monevo, please visit www.monevo.com.
Who do we share your personal information with?
Our Group companies
By sharing your personal information it enables us, and other companies within our Group, and our service providers and agents to better understand your needs and run your accounts in the efficient way that you expect. We will always treat your personal information as private and confidential.
Credit reference agencies
As part of our checks in respect of your application for one of our products and services, we may also ask you to supply your bank statements in order to verify your identity and/or to verify details of your income and expenditure.
If we ask you for your bank statements, we will tell you how to supply these securely to us directly or we may offer you the option to supply them to us using MOGObankconnect (which is a free of charge service offered by CallCredit (a CRA) which enables us to see the transactions on your bank account securely).
For more information on this service, please see www.callcredit.co.uk/consumer-solutions/mogo-bank-connect.
For further information on the CRAs we use, please see the sections on Credit Scoring and Credit Reference
Fraud prevention agencies
We will also need to confirm your identify before we can provide you with our products and services and will need to share your personal information to help detect fraud and money laundering risks. We use fraud prevention agencies to help us with this.
Should fraud or money laundering be suspected, we will pass your personal information to a law enforcement agency so that they can investigate, prosecute and prevent financial crime. A fraud prevention agency may also share your personal information with a law enforcement agency.
Our other service providers and agents
We will share your personal information with:
- third parties involved in managing accounts and services for you or collecting what you owe to us;
- our suppliers of underwriting and analysis services;
- IT service providers including those which provide our website and mobile app hosting and maintenance services;
- sanction screening, identity and fraud prevention check providers;
- our call centre operators;
- business process outsourcing providers;
- HM Revenue & Customs or other authorities;
- third parties where we are required to do so by law (for example, we are required to screen applications that are made to us to ensure we are complying with the international fight against terrorism and other criminal activities) or by our regulatory bodies such as the Financial Conduct Authority or if we require or are required by others to investigate or prevent crime;
- market research companies to assist in providing better products and services for you;
- third parties who may be connected with your accounts; and
- where we are required as part of our duty to protect your accounts, for example, we are required to disclose your information to the UK Financial Services Compensation Scheme (FSCS).
We will also share your personal information:
- with any person to whom we sell, merge or transfer (or enter into negotiations to sell, merge or transfer) our business or part or all of our business or assets or enter into a merger with it;
- to a potential buyer, transferee, or merger partner or seller and their advisers so long as they agree to keep it confidential and to use it only to consider the possible transaction;
We will always ensure your information remains safe and secure.
Why we may process special categories/sensitive personal information about you:
Some personal information under data protection law has special protection. This information is known as special categories of personal information but it may also be called sensitive personal information. This type of personal information includes information which relates to your racial or ethnic origin, political opinions, religious beliefs or philosophical beliefs, trade union membership, genetic or biometric data or data concerning your health, sex life or sexual orientation.
When you apply to us for our products and services and, as part of managing any products and services you have with us, we may ask you for special categories of personal information. We will only use this information to provide the service you require or help to manage your products and services and/or your account.
If we need to obtain special categories of personal information, we will ask for your explicit consent first.
Where will we transfer your personal information?
There will be times when we share your personal information within our Group and with our third party providers who are located in in countries outside of the European Economic Area (EEA).
Your personal information will be transferred to countries outside the EEA such as the USA and the Philippines. For example, if you’ve got a loan or credit card with us, we use our call centre in the Philippines for customer service calls, payment reminder calls, payment collections calls and to obtain outstanding documentation from our loan customers.
When we transfer your personal information outside the EEA, we will take reasonable steps to ensure that your personal is protected. To do this we use a set of standard data protection clauses which have been approved by the European Commission.
The above approach is compliant with data protection law (being Article 46.2 of the GDPR). For further information about these transfers and the safeguards in place, please get in touch via the Contacting us section below.
How we use your personal information to make automated decisions:
When you apply for our products and services, we use both a manual and an automated system known as credit scoring to determine your eligibility for them. This is a method of assessing your likely conduct of an account based on a range of data, including the conduct of previous similar accounts. Credit scoring is a system widely used by credit providers to help make fair and informed decisions on lending.
Some of these decisions do not involve human input and the systems apply pre-defined logic programming and criteria to make a decision. For example, we use information about your income, expenditure, other financial commitments and payment history. This information is analysed by automated means which uses statistical models and rule based systems to evaluate your credit worthiness, affordability and overall financial health.
Credit scoring takes into account information usually from three sources:
- the information you provide in connection with your application;
- information provided by searches conducted at CRAs and fraud prevention agencies; and
- information that may already be held about you by us or companies in our Group.
A credit scoring system will consider information from these sources to make an overall assessment of your application. This assessment will extend to anyone with whom you are linked financially or other members of your household.
The information we obtain may be used:
- to check the information you have given us;
- debt tracing;
- analysing your income and spending habits;
- for the detection and prevention of fraud or money laundering;
- the management of our service to you.
If you provide a credit or debit card as part of your application or as part of a continuous payment authority, we may also use a third party to check the validity of the sort code, account code and card number that you submit in order to prevent fraud. The information you provide us will be transferred to CRAs and fraud prevention agencies who will record details of any search whether or not your application succeeds.
The credit scoring methods used are regularly tested to ensure they remain fair, effective and unbiased. Using a credit scoring system helps us to lend responsibly.
You have the right to challenge any automated decision with us directly. You can ask that we do not make automated decisions about you and you can object to an automated decision and ask that a person reviews it.
If you want to know more details about your rights, please get in touch via the Contacting us section below.
Using credit reference agencies (CRAs):
CRAs collect and maintain information about consumers’ and businesses’ credit behaviour. This includes Electoral Register, fraud prevention and credit information. This will include details of previous applications and the conduct of your accounts – and public information such as County Court Judgments, decrees, and bankruptcies.
We carry out credit and identity checks when you apply for our products and services. This helps us to:
- check the information you have given us;
- check your identity;
- assess your financial status;
- analyse your spending habits and your management of your accounts with us;
- determine your chances of being accepted for our products and services;
- help detect and prevent fraud and money laundering;
- identify and, where applicable, rank the most appropriate products and services for you, taking into account your personal circumstances.
We will use CRAs who will make credit searches and will pass your information to CRAs (such as Callcredit Limited and Experian Limited). We will give details of your accounts and how you manage it/them to CRAs. We will also do this on a periodic basis to manage your accounts with us.
The CRA will supply us with both public (including the Electoral Register) and shared credit and fraud prevention information. This information may be supplied to other organisations by CRAs and fraud prevention agencies to perform similar checks and to trace your whereabouts and recover debts that you owe. We may also ask CRAs to give us information about you.
The CRAs will keep a record of this search and place a “footprint” on your credit file, whether or not the application proceeds.
This information may be supplied to other organisations by CRAs and fraud prevention agencies to perform similar checks and to trace your whereabouts and recover debts that you
owe. We may also ask CRAs to give us information about you.
The information we provide CRAs together with any information you provided us to assess your application may be shared between us, the CRAs and fraud prevention agencies
and used by them and us to make decisions, for example when:
- checking details on applications made by you;
- managing your accounts;
- recovering debt;
- checking details of job applicants and employees;
- detect and prevent crime, fraud and money laundering;
- check your credit history;
- analyse your income;
- assess your spending habits;
- verify your identity if you apply, or someone financially linked with you applies, for products or services;
- trace your whereabouts;
- undertake research, statistical analysis and systems testing;
- manage your accounts, for example, in the event that we are considering, or you ask us to consider, changing your credit limit;
- to see if you might be eligible for any of our other products and services.
You have the right to apply to the CRAs for a copy of your credit file.
We use different agencies so please be aware that the information they hold may not be the same. There is a small fee that you may need to pay to each agency that you apply to.
The addresses of the CRAs we currently use are:
Experian Consumer Help Service, PO Box 9000, Nottingham NG80 7WP or call 0844 481 8000 or log on to www.experian.co.uk
Callcredit Consumer Services Team, PO Box 491, Leeds LS3 1WZ or call 0870 060 1414 or log on to www.callcredit.co.uk.
You can also find out more information about the CRAs we use by reading the Credit Reference Agency Information Notice each CRA makes available on its website (see www.experian.co.uk and www.callcredit.co.uk). This notice will:
- tell you about the CRA;
- provide further details on the information held by the CRA and how they use it;
- let you know who the CRA shares information with and why;
- explain how the CRA works with fraud prevention agencies;
- give you information on your rights.
Using Fraud Prevention Agencies:
As part of our due diligence when assessing your application, we have systems that protect our customers and ourselves against fraud and other crime.
Customer information can be used to prevent crime and trace those responsible. We will share your personal information from your application with fraud prevention agencies.
If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- checking details on applications for credit and credit related or other facilities;
- managing credit and credit related accounts or facilities;
- recovering debt;
- checking details on proposals and claims for all types of insurance; and
- checking details of job applicants and employees.
We may also make periodic searches at fraud prevention agencies to manage your account with us.
The Fraud Prevention Agency we use is:
- CIFAS, with registered office at 6th Floor Lynton House, 7-12 Tavistock Square, London, WC1H 9LT.
- You can contact CIFAS at https://www.cifas.org.uk/contact_us
Retention of your personal information
How long we keep your information for depends on the basis on which it was provided.
Generally, however, we will keep the information that is necessary to enable us to provide you with the products or services you have requested through our website for as long as it takes us to provide that product or service.
If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.
We will keep records of any transactions you enter into on this website for a minimum of 6.5 years from the end of our relationship with you. This is so that we can respond to any complaints or disputes that arise in that period.
We will not keep any personal information about you once you no longer have an account with us (e.g., when you no longer have a credit card or loan with us) unless we need to retain your personal information in accordance with applicable statutory requirements and any relevant industry guidelines.
If you would like to know more about how long we hold your personal information please get in touch using the Contacting Us section below.
You have certain rights with respect to your personal information. The rights will only apply in certain circumstances and are subject to certain exemptions.
Please see the table below for a summary of your rights and who to contact to exercise them.
What this means
Who to contact
Right of access to your personal
You have the right to receive a copy of
Write to us at:
The Data Protection Officer Madison
Right to rectify your personal
You have the right to ask us to correct your
Right to erasure of your personal
You have the right to ask that your
Right to restrict the use of your
You have the right to suspend our use of
Right to data portability
You have the right to obtain your
This right only applies where the use of
Right to object to the use of your
You have the right to object to the use
Write to us at:
The Data Protection Officer
Madison CF UK Limited, Fusion Point, Dumballs Road, Cardiff CF10
Right to withdraw consent
You have the right to withdraw your
Write to us at:
The Data Protection Officer Madison CF UK Limited, Fusion Point,
Right to complain to the relevant
You have the right to complain to the
Contact the ICO:
Links to third party websites:
Our website (www.118118money.com) contains links to other websites over which we have no control.
We are not responsible for privacy policies or practices of other websites to which you choose to link from our website. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.
to provide you with a good experience when you browse the Website and also allows us to improve the Website.
collect, how we use it and under what circumstances, if any, we will share it with other parties.
Where appropriate we will give you reasonable notice of any changes.
If you have any questions about this Policy or your personal information and/or if you wish to see what information we hold about you, please contact the Data Protection Officer on firstname.lastname@example.org.
If you no longer wish to receive any marketing communications or wish us to stop using your personal information, please contact us:
By phone: 08000 118 000 is free from UK landlines and mobiles. 02920 893300 is charged by your provider as UK national number.
By mail: 118 118 Money, Fusion Point, Dumballs Road, Cardiff, CF10 5BF
By email: email@example.com
How to complain:
If you think there is a problem with how your personal information is being handled, you have a right to complain to the Information Commissioner’s Office (ICO).
The ICO can be contacted on 0303 123 1113 or please visit their website at www.ico.org.uk.