In line with government advice, and for the welfare of our staff, we have far fewer colleagues available to answer calls at the moment. We really need to make sure we care for our most vulnerable customers, so please only call us if it is urgent.
FESTIVE PERIOD OPENING HOURS
Christmas Eve
Christmas Day
Boxing Day
New Years Eve
New Years Day
Our normal opening hours below will resume from the 2nd of January 2021.
LIVE CHAT
Our live chat agents are available to assist you via the chat icon at the bottom of this page during the below times:
Fraud, Lost & Stolen
Mon to Fri 8am-7pm. Sat & Sun 8am-5pm
COVID-19
Mon to Sat 8am-7pm. Closed Sunday.
Collections, Customer Services and New Applications
Monday to Sat 8am-7pm. Sunday 9am-5pm.
ONLINE AND APP
You can contact us via email at customerservices@118118money.com
PHONE
Our agents are available to assist you on the following numbers during the below times:
Loans – 08000 118 000
Credit cards – 08000 118 222
Fraud, Lost & Stolen
Mon to Fri 8am-7pm. Sat & Sun 8am-5pm
COVID-19
Mon to Sat 8am-7pm. Closed Sunday.
Collections, Customer Services and New Applications
Monday to Sat 8am-7pm. Sunday 9am-5pm.
Lost or Stolen Cards
If you believe your card may be Lost or Stolen and our lines are closed please 'lock' your card in our App and then call us the following day for an Advisor to request a new one to be sent.
COMPLAINTS
You can make a complaint directly to the 118 118 Money Complaints team by emailing us on complaints@118118money.com
If you are not satisfied that we have dealt with your complaint properly, you can contact the Financial Ombudsman Service (FOS) on 0300 1239 123 or 08000 234567. You can also email them on complaint.info@financial-ombudsman.org.uk or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
PRESS
Any press enquiries should be sent to media@118118money.com This should only be used by journalists and bloggers.