We've launched a brand new mobile app! Download it now. App Store Google Play

At 118 118 Money, we pride ourselves on offering fair and transparent services, as well as top-notch customer support. We take complaints seriously, and work with customers to resolve them as quickly as possible. In keeping with this - and together with the Financial Conduct Authority and the Financial Ombudsman Service - we've provided a summary of our most recent complaints data below.

Jul 2022 to Dec 2022
Jan 2022 to Jun 2022
Jul 2021 to Dec 2021
Jan 2021 to Jun 2021
Jul 2020 to Dec 2020
Jan 2020 to Jun 2020
Jul 2019 to Dec 2019
Jan 2019 to Jun 2019
Jul 2018 to Dec 2018
Jan 2018 to Jun 2018
Jul 2017 to Dec 2017