Worried about using your 118 118 Credit Card after Brexit or whether you will still be able to apply for our loans or cards? All your Brexit questions are answered here.

Frequently Asked Questions about Brexit

Following a referendum vote in June 2016, the UK voted to leave the European Union (EU). The exit process has started after Article 50 of the Treaty on European Union was invoked on 29 March 2017.

There will be no changes to our products, and so there is no immediate impact to your loan or credit card terms and conditions while the UK is still a member of the EU.

The UK and EU signed the Withdrawal Agreement on 25 November 2018 regarding the UK’s departure from the EU. The UK Parliament declined to support the Withdrawal Agreement on 15 January 2019.

We are monitoring the situation while also preparing for a number of scenarios, including a ‘no-deal’ Brexit to ensure we are providing as much support to our customers as possible.

What does it mean for me?

While the UK remains a member of the EU, there will be no changes to your terms and conditions. 118 118 Money are monitoring Brexit negotiations so we can provide you with as much notice as possible should any changes be required.

Will I still be able to use my credit card in Europe?

Yes. How you use your card to pay for goods or services will not change.

Will I still be able to withdraw cash from ATMs in EU countries?

Yes. It will still be easy to use your card in ATMs across Europe, in much the same way as you can use it today when you go on holiday to non-EU countries such as America or Australia. And of course, you can continue to access your account through the mobile app.

Will Brexit have any impact on my personal data?

No. The Government has confirmed its intention to bring the EU General Data Protection Regulation (the “GDPR”) into UK law, thus ensuring your personal data will remain protected. 118 118 Money already have policies and processes in place that adhere to this legislation.

Will my credit card purchases in Europe still be protected after Brexit?

Yes, your money is safe. Your credit card purchases are protected by the Consumer Credit Act so the way your account works or how it is protected will not change. The Financial Conduct Authority remain our regulators.

What happens if I become a victim of fraud while traveling in Europe?

Most importantly, contact us on +44 2920 548214, our credit card overseas help number. After Brexit you’ll still have the same protections against card fraud that you have today.

How are we planning for Brexit?

While negotiations are still on-going, we will not know the full implications of the outcomes of Brexit. We are preparing for a number of scenarios, including a “no-deal” Brexit in order to continue providing as much support to our customers as possible.

What is the transition period?

The transition period refers to the period of time business have to prepare for the moment new post-Brexit rules between the UK and EU begin following the UKs exit from the EU.

What is Article 50?

Article 50 of the Treaty on European Union is a provision in law which sets out how a Member State can leave the EU.

Will Brexit impact my ability to get a personal loan or credit card from 118 118 Money?

No. There will be no change to the way you apply. All UK lenders will still be carrying out affordability assessments. This will ensure responsible borrowing.

Can I still apply for a loan or credit card if I am an EU citizen but living and working in the UK?

Yes. EU Nationals who are resident in the UK will still be able to apply for a loan or credit card after Brexit, subject to 118 118 Money’s policies and affordability assessment.