We've launched a brand new mobile app! Download it now. App Store Google Play

Download the new 118 118 Money app today
iOS is available on the App Store
Android is available on Google Play

The 118 118 Money app is only available for iOS and Android devices. If you do not have either you can still manage your account through the online portal, simply log in here.


Does the new app look different in the stores?

Yes, we’ve got a brand-new look and feel, and the new app icon is our 118 118 Money logo on a dark grey background.

Old App Icon
New App Icon

Logging in to the new mobile app

Existing Customers

If you’re an existing customer and have used the online portal or the old 118 118 Money app to access your account, you can use the same email and password combination to log in to the new 118 118 Money app.


New Customers

Before you download the new mobile app, please ensure you have registered and set up your online account with the temporary password set through the welcome email you would have received. Once set up download the new app and use the same email and password combination to log in.

To enter the new app for the first time we will ask you to
1. Log in by entering your email address and password

2. Send you a 6-digit One Time Passcode (OTP) to the mobile number we have registered to your account

3. Once entered successfully you will be asked to set up and confirm a 6-digit passcode for access to the app.

4. If you have biometrics set up on your device this is where you will be asked if you’d like to use this to enter the app in the future
5. You should now see the home screen of your account

If you’re having trouble logging in please send an email to feedback@118118money.com with us much information as possible to help us understand what you are experiencing.

FORGOTTEN LOG IN DETAIL OR INVALID LOG IN DETAILS

Simply follow the forgotten password link and instructions on screen to reset.

If you’re still experiencing issues send us an email with the below details to feedback@118118money.com

  • iPhone or Android phone
  • Device model
  • OS version
  • Is your phone jailbroken?
  • What you’re experiencing

Successfully logged in, set up a passcode and/or biometrics but can’t see any account details

If you managed to successfully log in but can’t see your account details, it may be due to an issue we are aware of – especially if you have both a credit card and loan with us and have applied for one through a broker site. Don’t worry, if you successfully applied and have been using your credit card and loan without any trouble or have been able to view this on the portal your account details are there, it’s just not visible in the new app. If you are experiencing this issue, just send us the details below to feedback@118118Money.com and we’ll be in touch to fix this.

  • Full Name
  • Email Address
  • Mobile Number
  • Postcode

DEVICE PASSCODE AND WHY IT’S NEEDED

To use the new 118 118 Money app your device will require a passcode set. This is to protect your account from fraudsters and an added layer of security.

IS FULL LOG OUT REQUIRED WHEN LEAVING THE APP?

When you have finished viewing your account there is no need to log out.

Simply close the app by swiping up or backgrounding it. Every time you now open the app you will just need to enter your selected passcode or authenticate using biometrics (if you have this enabled).

As an added security feature we may ask you to do a Two-Factor Authentication (2FA) login. We do this just so we know it’s still you who’s using your account.
It’s important to note that if you choose to log out from your profile screen, then this will revoke your access and you will be required to follow the Two-Factor Authentication process again, which means re-entering your email address, password and OTP.

APP PASSCODE IS NOT RECOGNISED

If there is an issue with your 118 118 Money app passcode you can reset this by tapping the reset passcode link in the bottom right corner of the screen.

Update personal details – coming soon!

We understand our customers would like the flexibility to be able to update personal details like mobile number, address, or email address at a tap. While this is currently unavailable in the new mobile app, it is something we are working hard on and a feature that will be coming soon, so keep a look out!

The new app is packed full of features, it’s never been easier to view your 118 118 Money credit card and loan anywhere, anytime and you can:

Credit Cards

  • View your latest balance and available spend
  • View your latest transactions, including transactions that are pending or unrecognised transactions
  • Make payments to your credit card
  • Approve or decline transactions when shopping online
  • Set up or manage Direct Debits
  • Freeze your card or report it lost or stolen
  • View your PIN
  • View and download your monthly statements
  • View your credit card agreement
  • Chat to us through the in-app chat function
  • See any offers you’re eligible for – you must have opted into marketing
  • Manage marketing preferences

Loans

  • View your loan details
  • Make monthly payments
  • Manage Direct Debits or set one up
  • View and download annual statements
  • See your loan agreement
  • Request a loan settlement
  • Chat to us through the in-app chat function
  • See any offers you’re eligible for – you must have opted into marketing
  • Manage marketing preferences

If there is something, you cannot do or find in the new app and need to get in touch you can do this easily through the in app chat function. Simply tap the feed icon on the right of the navigation bar and click the chat icon. Please be aware that our customer services team are normally busier than usual on the first and last week of every month, so if it’s not an urgent enquiry we advise you get in touch at a quieter time.

PAYMENT HISTORY

View past, recent and pending transactions on the home screen of the app. If you have both a credit card and loan, there will be two tiles that can be swiped. When swiped the transaction activity changes to reflect each product’s activity.

PENDING TRANSACTION

If you’ve made a purchase using your 118 118 Money Credit Card or have recently made a monthly payment to your 118 118 Money Credit Card, the transaction will appear in the transaction list with a small grey clock. Tapping the transaction opens a new screen with more details.

CAN’T SEE A PENDING TRANSACTION

If you can’t see a transaction you’ve made and it’s not pending (with the grey clock), then close the app and re-enter after a few minutes. This should refresh your account and update with any transactions you have made.

THERE IS STILL A TRANSACTION PENDING

If a purchase or transaction was made over the weekend or bank holiday period, it can take a few days for the transaction to be processed and for it to show in your transaction list. If the purchase was made online then check to see if you have received any communications from the merchant on an unsuccessful transaction.

DON’T RECOGNISE A TRANSACTION?

If there is a transaction that isn’t recognised, simply tap the transaction to expand the screen. Click “Something wrong?” and follow the on screen instructions.

SETTLEMENT QUOTE

If you’d like to find out a settlement figure for your 118 118 Money loan, simply:

1. Log in to your 118 118 Money app
2. Click the dark grey loan tile and see your loan details

3. At the bottom of the screen there is a link request settlement quote. Clicking this link will open another screen titled "request settlement quote"

4. Simply click the red button to action a settlement quote

The settlement quote will be sent by post to the address on your account within 7 working days.

CAN’T SEE A SETTLEMENT QUOTE BUTTON

If a settlement quote has already been requested a date of request will appear on the loans detail page and the settlement quote you receive in the post will be valid for 28 days and you won’t be able to request another one within that time period.

New loan or customer but can’t see settlement quote

If you have just taken out a loan you won’t be able to request a settlement quote for 14 days through the app. Please get in touch through the in-app chat to find out more.

To find out more about Settlement quotes see more FAQS - www.118118money.com/faqs/