We've launched a brand new mobile app! Download it now. App Store Google Play

APP AND ONLINE PORTAL

Manage your account, anywhere, any time with the 118 118 Money app. View your balance, make payments and view transactions all at a tap. Available on Android or iOS, or log into the online portal here.

LIVE CHAT

Our live chat agents are available to assist you via the chat icon at the bottom of this page.

EMAIL

You can contact us via email at customerservices@118118money.com

LOST OR STOLEN CARDS

If you believe your card may be lost or stolen and our lines are closed please 'lock' your card in our App and then call us the following day for an Advisor to request a new one to be sent.

CONTACT HOURS

Our contact hours can be seen below:


Fraud, Lost & Stolen
Mon to Fri 8am-7pm.
Saturday and Bank Holidays 9am-5pm.
Sunday closed

Collections and Customer Services
Mon to Sat 8am-7pm.
Sun and Bank Holidays 9am-5pm.

COMPLAINTS

You can make a complaint directly to the 118 118 Money Complaints team by emailing us on complaints@118118money.com

If you are not satisfied that we have dealt with your complaint properly, you can contact the Financial Ombudsman Service (FOS) on 0300 1239 123 or 08000 234567. You can also email them on complaint.info@financial-ombudsman.org.uk or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

PHONE

Our agents are available to assist you on the phone via 02920 548 118.

PRESS EMAIL

Any press enquiries should be sent to media@118118money.com This should only be used by journalists and bloggers.